Please note that the membership is valid for one year. Membership is not transferable and not exchangeable for cash. Guest pass benefit only applies to discount for the specific membership.

This Spa Policy is set out to ensure all clients have a relaxing time in a tranquil, welcoming and comfortable environment of our spa.

Cancellations and No Shows
For all cancellations and modification to pre-booked appointments.

If you need to modify or cancel your appointment, we ask for a 24 hour notice. When booking parties of three or more, the cancellation period extends to 48 hours.

In the event that you are unable to give sufficient notice, a cancellation charge for the full service may apply if we cannot fill the appointment.

Product Returns
O’Kems Return Policy.

• All cosmetic purchases are final sale.
• Non-cosmetic products may be returned or exchanged within 24 hours if unopened and undamaged.

Gift Cards
All our gift cards sales are final. We do not offer replacement if lost or stolen nor offer cash refunds in exchange of gift cards.

Children
Guests under the age of 14 receiving services must be accompanied by a parent or guardian.

Cell Phones
Your visit to the spa is to relax in a zen environment, therefore we ask that anyone who comes into the facility to please keep all phones on silent and refrain from making any calls while in the spa.

Pets
Sorry, pets are not allowed.